Refund policy

Return & Refund Policy

At TASA Care, operated by TASA AROMATICS LLP, we want every order to reach you in perfect condition. Please review the following policy before making a purchase.

Return Eligibility

You may request a return within 7 days of delivery if the product is eligible for return.

To be eligible for a return, the product must:

  • Be unused, unopened and in its original condition.

  • Have all original packaging, seals, labels, tags and accessories intact.

  • Be accompanied by proof of purchase or order details.

Returns are subject to inspection and approval.

Personal Care, Skincare, Perfume and Hygiene Products

For health, hygiene and product-safety reasons, opened, used, tested or unsealed personal-care products, skincare products, perfumes, cosmetics, baby-care products and similar hygiene-sensitive items cannot ordinarily be returned or exchanged due to change of mind, personal preference, fragrance preference, skin compatibility or similar reasons.

This restriction does not apply where the product received is damaged, defective, incorrect, materially different from what was ordered, or where applicable law otherwise requires a remedy.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged in transit;

  • Leaking or broken;

  • Defective;

  • Incorrect;

  • Missing an item; or

  • Materially different from the product ordered,

please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs or videos of the product, outer packaging, shipping label and damage to help us verify the issue.

Once verified, we may offer an appropriate replacement, exchange or refund depending on the circumstances and product availability.

Unboxing Evidence

We recommend recording an unboxing video when receiving your order, particularly for damaged, leaking, broken, missing or incorrect-product claims.

Failure to provide an unboxing video will not automatically remove any rights or remedies available to you under applicable law.

Non-Returnable Items

Except where required by applicable law or where the product is damaged, defective or incorrectly supplied, we generally cannot accept returns for:

  • Opened or used perfumes and fragrances;

  • Opened skincare, cosmetic or personal-care products;

  • Opened baby or toddler hygiene/personal-care products;

  • Products with broken or removed safety seals;

  • Products damaged after delivery because of misuse, improper storage or handling;

  • Products returned without their original packaging or accessories;

  • Gift cards;

  • Clearance/final-sale items where clearly identified as such before purchase.

How to Request a Return

To request a return, contact TASA Care with:

  • Your order number;

  • Name and registered contact details;

  • Reason for the return;

  • Photographs/videos where relevant.

Please do not send products back without receiving return instructions from us first.

If your return is approved, we will provide instructions regarding return pickup or shipping.

Refunds

Once an approved returned product is received and inspected, we will notify you of the outcome.

If the refund is approved, it will normally be processed to the original payment method. Where this is not technically possible, including certain Cash on Delivery transactions, we may request appropriate bank or payment details to process the refund.

Banks and payment providers may take additional time to reflect the refund after it has been processed by us.

Shipping Charges

Original shipping charges are generally non-refundable for discretionary returns.

Where a return results from a damaged, defective, incorrect or otherwise incorrectly supplied product attributable to us, reasonable return/replacement shipping costs will be borne by TASA Care.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

An order may be cancelled before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return provisions will apply.

TASA Care also reserves the right to cancel an order in circumstances such as product unavailability, payment verification issues, incorrect pricing or suspected fraudulent activity. Any amount already collected for a cancelled order will be refunded as applicable.

Exchanges

Where an exchange is approved, it is subject to product availability. If a replacement is unavailable, we may issue a refund instead.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules, or any other applicable Indian law.

Where applicable law provides a greater right or remedy than this policy, applicable law will prevail.

Contact Us

For return, refund or order-related assistance, please contact TASA Care / TASA AROMATICS LLP through the contact information provided on our website.

Please include your order number in all return and refund communications.