Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through tasacare.com, operated by TASA AROMATICS LLP under the name TASA Care.

Shipping Coverage

We currently ship orders within India only.

International shipping is not currently available through tasacare.com. We may introduce international delivery to selected countries in the future.

Shipping Charges

Our current standard shipping charges are:

  • Orders below ₹999: ₹79 standard shipping

  • Orders of ₹999 or above: Free standard shipping

The shipping charge applicable to your order will be displayed at checkout before payment is completed.

Promotional campaigns may occasionally offer different shipping benefits or thresholds. Where applicable, the terms displayed with that promotion will apply.

Estimated Delivery Time

Standard shipping is generally estimated at approximately 3–5 business days in transit after the order has been dispatched.

Delivery times displayed during checkout are estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Delivery location;

  • Courier availability;

  • Public holidays;

  • Weather conditions;

  • Regional restrictions;

  • Operational or transportation delays;

  • Incorrect or incomplete shipping information; or

  • Other circumstances outside our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

Order Processing

Orders are processed after successful order confirmation and, where applicable, payment verification.

Customers will receive order and shipping notifications using the contact information provided during checkout.

Orders placed on weekends, public holidays or during periods of unusually high demand may require additional processing time.

Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Customers may also be able to view order status and tracking information through their TASA Care customer account at:

account.tasacare.com

Tracking information may take some time to update after a shipment is handed over to the courier.

Shipping Address and Contact Information

Customers are responsible for providing a complete and accurate:

  • Recipient name;

  • Shipping address;

  • PIN code;

  • Mobile number; and

  • Other delivery information requested during checkout.

Please review your shipping details carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once the order has entered processing or has been handed to the courier.

Failed Delivery Attempts

Courier partners may contact the customer using the mobile number provided at checkout.

If delivery cannot be completed because of:

  • An incorrect or incomplete address;

  • Repeated customer unavailability;

  • An unreachable phone number;

  • Refusal to accept the shipment; or

  • Another circumstance attributable to the customer,

the parcel may be returned to us.

Where an order is returned to us, any reshipment may be subject to additional shipping charges, except where otherwise required by applicable law.

Cash on Delivery

Where Cash on Delivery (COD) is available, the option will be displayed at checkout.

COD availability may depend on the delivery PIN code, order value, courier availability and other operational considerations.

We may contact customers to verify COD orders before dispatch.

Split Shipments

In some circumstances, products within the same order may be shipped separately.

Where this happens, customers may receive multiple tracking numbers or deliveries. No additional standard shipping charge will be imposed solely because we choose to split an order.

Damaged, Missing or Incorrect Shipments

If an order arrives damaged, leaking, broken, incomplete or contains an incorrect product, please contact us as soon as possible.

We recommend retaining the:

  • Product;

  • Original product packaging;

  • Outer courier packaging; and

  • Shipping label

until the issue has been resolved.

Photographs or videos may be requested to help us investigate the shipment.

Damaged, defective, missing and incorrectly supplied products are handled in accordance with our Return & Refund Policy and applicable law.

Delayed or Lost Shipments

If tracking information shows an unusual delay or you believe a shipment may have been lost, please contact us.

We will coordinate with the relevant courier or logistics provider to investigate the shipment.

Where a shipment is confirmed as lost in transit, we will provide an appropriate remedy, such as a replacement or refund, subject to product availability and applicable law.

Delivery Delays Beyond Our Control

TASA Care is not responsible for unavoidable delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, governmental restrictions, strikes, courier-network interruptions or similar events.

However, we will make reasonable efforts to assist customers and provide available shipment updates.

Product-Specific Shipping Restrictions

Certain products, including fragrances or other goods subject to courier, air-transport or safety restrictions, may have limited shipping availability to specific locations or may require an alternative shipping method.

Where a product cannot be shipped to a particular destination, we may contact the customer before dispatch and provide available options, including cancellation and refund where appropriate.

Changes to Shipping Charges or Services

We may update shipping charges, delivery methods, free-shipping thresholds or service areas from time to time.

Changes will apply to future orders and will be reflected at checkout before the customer places an order.

Shipping charges applicable to an order already placed will not be changed after confirmation unless agreed with the customer.

Contact Us

For questions regarding shipping, delivery or tracking, please contact TASA Care / TASA AROMATICS LLP using the contact information published on tasacare.com.

Please include your order number when contacting us regarding an existing order.

Consumer Rights

Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a greater right or remedy than this policy, applicable law will prevail.