TERMS OF SERVICE

1. Overview

This website, tasacare.com, is operated by TASA AROMATICS LLP under the name TASA Care.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to TASA AROMATICS LLP / TASA Care.

By visiting our website, creating an account, placing an order, purchasing a product or otherwise using our website or services, you agree to these Terms of Service together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies displayed on our website.

Please read these Terms carefully before using the website.

Nothing in these Terms is intended to exclude or restrict any rights available to consumers under applicable Indian law.

2. Eligibility and Use of the Website

You may use this website only for lawful purposes.

By placing an order, you confirm that the information you provide is accurate, complete and current and that you are legally capable of entering into the transaction.

You must not use the website:

• For any unlawful or fraudulent purpose;

• To submit false or misleading information;

• To interfere with the operation or security of the website;

• To attempt unauthorized access to any system, account or data;

• To transmit viruses, malware or other harmful code;

• To copy, scrape or commercially exploit website content without authorization;

• To impersonate another person or entity; or

• In any manner that violates applicable law or the rights of another person.

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

TASA Care may offer products across categories including fragrances, skincare, personal care, baby and toddler care and related products.

We make reasonable efforts to display product descriptions, ingredients, sizes, specifications, images, colours, packaging and other information accurately.

However:

• Colours may appear differently depending on your screen or device;

• Product packaging may occasionally be updated by the manufacturer;

• Minor differences in appearance may occur between batches;

• Fragrance perception, skincare experience and other personal preferences may vary from person to person.

We reserve the right to update product descriptions, prices, packaging or availability where reasonably necessary.

Where there is a material difference affecting an order already placed, we will take appropriate steps in accordance with applicable law.

4. Personal Care and Product Usage

Customers should review product labels, ingredients, instructions, warnings, age recommendations and usage directions before use.

Where applicable, customers should conduct a patch test before using a new skincare or personal-care product.

Products should only be used for their intended purpose and in accordance with the instructions supplied with them.

If you or the intended user have allergies, sensitivities, medical conditions or specific health concerns, you should seek appropriate professional advice before using a product where necessary.

Information presented on the website concerning personal care, skincare, wellness or similar subjects is provided for general informational purposes and should not be treated as a substitute for professional medical advice, diagnosis or treatment.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We may, before dispatch, cancel or decline an order for legitimate reasons including:

• Product unavailability;

• Incorrect pricing or product information;

• Payment verification failure;

• Suspected fraud or unauthorized payment activity;

• Incorrect or incomplete delivery information;

• Regulatory or shipping restrictions; or

• An obvious technical or system error.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded in accordance with our Refund Policy.

6. Prices and Taxes

Prices displayed on the website are stated in the currency shown at checkout.

Applicable taxes, shipping charges and other charges, if any, will be displayed or calculated as applicable during checkout.

We make reasonable efforts to ensure prices are accurate. If an obvious pricing error occurs, we may contact you before dispatching the order and provide the option to proceed at the correct price or cancel the order.

7. Payments

Payment methods available to customers are displayed at checkout and may change from time to time.

Payments may be processed through third-party payment service providers. By selecting a payment method, you may also be subject to the relevant payment provider's terms and privacy practices.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.

We do not guarantee that every payment method will always be available.

8. Shipping and Delivery

Orders are delivered according to our Shipping Policy.

Estimated delivery dates are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, government restrictions, incorrect addresses or other logistical disruptions.

Customers are responsible for providing a complete and accurate shipping address and contact number.

Please review our Shipping Policy for applicable shipping charges, delivery estimates and related information.

9. Returns, Refunds and Cancellations

Returns, refunds, replacements, exchanges and cancellations are governed by our Return & Refund Policy.

Certain opened or used personal-care, fragrance, skincare, baby-care or hygiene-sensitive products may not ordinarily be eligible for a change-of-mind return for health, hygiene and safety reasons.

However, nothing in these Terms or our Return & Refund Policy limits any remedy that a consumer is legally entitled to receive for defective, damaged, incorrectly supplied, misdescribed or otherwise non-compliant goods under applicable law.

10. Customer Accounts

Customers may have the option to create or access a TASA Care customer account.

You are responsible for maintaining the security of your account and for ensuring the information associated with it remains accurate.

You must notify us if you believe your account has been accessed or used without authorization.

We may suspend or restrict an account where there is reasonable evidence of fraud, abuse, misuse or violation of these Terms.

11. Promotions, Discounts and Offers

We may occasionally offer discount codes, promotional offers, gifts, bundles or other benefits.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;

• Discount codes may be subject to expiry dates and eligibility requirements;

• Multiple offers may not always be combined;

• Promotional products may be subject to availability; and

• We may correct or withdraw a promotion affected by an obvious error or misuse.

Any specific terms displayed with a promotion will apply in addition to these Terms.

12. Intellectual Property

Unless otherwise stated, the website and its content, including text, graphics, product photography, designs, logos, brand names, artwork, icons, layouts and other material, are owned by or licensed to TASA AROMATICS LLP and are protected by applicable intellectual-property laws.

You may use the website for personal and non-commercial shopping purposes.

You may not reproduce, distribute, modify, commercially exploit, republish or create derivative works from our content without prior written authorization, except where permitted by law.

13. Reviews and User-Submitted Content

Where we allow customers to submit reviews, feedback, photographs or other content, you agree that the content:

• Is truthful and based on genuine experience;

• Does not violate another person's intellectual-property or privacy rights;

• Is not defamatory, abusive, fraudulent or unlawful; and

• Does not contain malware or harmful material.

You retain ownership of your content, but grant us permission to display and use it for operating and promoting our business, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our website may use or link to third-party services including payment providers, logistics providers, social-media services, analytics providers and other technology platforms.

Third-party websites and services are governed by their own terms and policies.

We are not responsible for third-party websites or services except to the extent responsibility cannot lawfully be excluded.

15. Privacy

Our collection and processing of personal information is governed by our Privacy Policy and applicable law.

Please review our Privacy Policy to understand how information is collected, used, stored and shared when you interact with TASA Care.

16. Availability of the Website

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security events or circumstances outside our reasonable control.

We may modify, update or discontinue website features where reasonably necessary.

17. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, TASA AROMATICS LLP will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or restricted.

In particular, nothing in these Terms limits statutory rights or remedies available to consumers under applicable Indian consumer-protection law.

18. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, fraudulent activity, infringement of third-party rights or material violation of these Terms.

This provision does not affect any statutory consumer rights.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, policies or applicable legal requirements.

The current version will be published on this website.

Changes will apply prospectively from the date they are published, except where applicable law requires otherwise.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

21. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Subject to any mandatory rights available to consumers to approach an appropriate consumer commission, regulatory authority or other competent forum under applicable law, disputes relating to these Terms or use of this website will be subject to the jurisdiction of competent courts in New Delhi, India.

Nothing in this section restricts a consumer from exercising any right to seek redress before a forum available under applicable consumer-protection law.

23. Contact Information

Questions about these Terms of Service, orders, products or customer support may be directed to TASA Care / TASA AROMATICS LLP using the contact information published on tasacare.com.

24. Statutory Rights

These Terms must be read together with applicable Indian law.

Nothing contained in these Terms, our Return & Refund Policy, Shipping Policy or any other store policy is intended to waive, exclude or restrict rights or remedies that cannot legally be waived, excluded or restricted.